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eShura / Synthesis
Research synthesis
Challenges
Research findings highlight three core challenges within the organization’s digital infrastructure:
Data Silos and Inefficiency – Fragmented systems created duplication of effort, reliance on manual workarounds, and delays in processing information.
Data Integrity Risks – Siloed and inconsistent processes made it difficult to maintain accuracy, reliability, and governance of legislative data.
Poor User Experience – System failures, steep learning curves, and reliance on informal channels left employees frustrated and less productive.
User groups
The Council and General Secretariat have three primary user groups: Members of Parliament, Admins, which includes the Secretary General and middle management, and Staff—each with distinct needs and challenges shaping how they interact with the digital space:
Staff
“Systems should help me do my work, not be an obstacle.”
Needs:
Tools that simplify daily tasks,
reduce duplication of effort,
streamline workflows with no technological complexity.
Pain Points:
Rigid interfaces and frequent system failures,
reliance on manual processing tools, and
too many touchpoints to complete simple tasks.
Management
“I need timely reporting with confidence in information integrity.”
Needs:
Accurate, timely reporting and trustworthy data to support decision-making.
oversight and performance tracking dashboards.
Pain Points:
Inconsistent reporting and challenges in ensuring data accuracy and governance.
growing gaps between evolving department needs and system development.
Members
“Our records must be promptly available at our disposal at any given time.”
Needs:
Instant access to records, meeting agendas, and
reliable data for informed participation.
Pain Points:
Delays in retrieving records, fragmented communication channels, and
difficulty accessing updated information.
Risks & Opportunities
At the institutional level, analysis of both business and user needs and pain-points underscores both opportunities to create value through improved user-centric systems and risks that, if unaddressed, could hinder adoption, efficiency, and long-term impact.
| Dimension | Risks | Opportunities |
|---|---|---|
| Efficiency | Dependence on legacy systems slows operations, creates inefficiencies, and threatens continuity. | Streamline workflows and improve resiliency by modernizing processes and phasing out outdated systems. |
| Compliance & Data Integrity | Fragmented practices and weak data controls increase risk of errors, breaches, and regulatory penalties. | Strengthen governance, security, and transparency through consistent standards and reliable data management. |
| Scalability & Resiliency | Current systems may not adapt to growth, causing service disruptions and operational strain. | Build adaptable platforms that scale sustainably while ensuring continuity and resilience. |
| Financial Sustainability | High maintenance costs of legacy systems and downtime undermine financial stability. | Optimize costs by reducing reliance on outdated infrastructure and reinvesting in scalable, efficient solutions. |
| User Experience & Innovation | Poor accessibility or complex solutions risk low adoption and disengagement; resistance to modernization reduces competitiveness. | Enhance engagement and trust with inclusive, reliable, and user-friendly services while driving innovation through modern tools. |
Strategy Framework
Opportunities catalyzed the digital transformation initiative, leading to a framework that defines the proposition, focus areas, and approach, reinforced by the capabilities and management systems required to ensure automation is purposeful, scalable, and seamlessly embedded across legislative and supporting processes.
Roadmap
Moving forward, a phased development cycle has been outlined for all digital initiatives that bring the vision to life. Each phase translates strategic priorities into actionable steps, guiding the transformation from foundational design work through to the automation of legislative and supporting processes.
Foundations ->
Setting up design foundations, principles, and UX strategy.
<- Discovery
Initial state, infrastructure, user research and findings.