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eShura / Discovery
Discovery
Initial state and root causes
The organization’s digital infrastructure had grown fragmented over the years of incremental digitization. Departments supporting the legislative process operated on siloed systems: Oracle for metadata, SharePoint for documents, and various other tools for data creation, retrieval, and distribution.
These systems were not integrated or dynamic; every time staff want to make a change or add new data, they have to start their processes all over again upon revision or receiving a change request.
User research
To capture user perspectives, a survey was conducted across all departments. The objective was to measure and analyze opinions, behaviors, and attitudes, along with other key variables, regarding the use, functionality, and efficiency of their systems.
The feedback was gathered from stakeholders directly engaged in forming and managing legislative records, meeting agendas, session affairs, and related support services.
Expressed dissatisfaction with the time consumed to form and manage tasks and documents
Rely on multiple channels for communication and correspondence.
Experienced performance issues while uploading or linking attachments between the different systems.
Depends on personal spreadsheets for record keeping, follow-up, and performance tracking.
Encountered difficulties and challenges in understanding and navigating through diverse interfaces.
User Interviews
Sixteen interviews were conducted with committee members, staff, administrators, and executives, exploring 25 questions to uncover challenges in using the digital infrastructure and barriers in managing legislative data, meetings, and sessions.